Career
Service Operations Engineer
Technology
|
Permanent
Technology
Permanent
About Us
Do you want to be part of Thailand banking transformation? Data is the core of the new financial services era, and we are open for the opportunity to be part to drive this change at the core.
SCB DATAx is a new venture of the Siam Commercial Bank (SCB) holdings, a leading financial services and digital services holdings in Thailand and ASEAN.
As part of the transformation of SCB into a group of product and technology companies, under the SCBx brand, SCB DATAx is the technology company to centralize data and provide AI and data science services and products to the group.
With a leading-edge cloud native data & AI platform, our vision is to support the group to providing everyone in our region with the opportunity to prosper.
We work on forward-thinking challenges of centralizing, analyzing and sharing information. We collaborate with companies and experts in many different domains, embrace diversity and all that while having a good laugh and joy in work.
Discover job openings on our career page. To apply, email with the role's title as the subject, attach your CV, and specify your contact information. We're eager to learn more about you.
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Benefits
Other
Preferred Qualifications
Qualifications
Bachelor’s degree in computer technology, Information Technology, or a closely related skill/field.
Experience in Data Engineer, Data Warehouse, Production Application Support, or a similar operations-focused role within a data-intensive environment.
Familiarity with cloud-based data processing tools and platforms (e.g., Microsoft Azure, Databricks) is highly preferred.
Knowledge of data management principles and business application solutions.
Highly proactive, organized, and able to manage multiple tasks in a fast-paced, dynamic environment
Experience with cloud or Big Data technologies is an advantage
Good English communication skills.
Good communication and interpersonal skills. Positive attitude, energetic, eager to learn, strong problem-solving and analytical thinking skills, adaptability, flexibility, teamwork, collaboration abilities, initiative, and self-motivation.
Responsibilities
Analyze logs from various systems to determine the technical/operational impact, root cause(s), scope, and solutions for incidents.
Identify lessons learned from incident handling to improve procedures and prevent recurrence.
Review incidents to understand their impact, urgency, and priority, then assign the appropriate category.
Assist operations by re-running scheduled jobs as needed.
Update and maintain documentation related to daily incident tracking.
Participate in the design and implementation of reports and tools to measure incidents and corresponding responses, including incident numbers and response data/statistics.
Identify and recommend opportunities for process improvement regarding incident management, fault monitoring, procedures, and issue escalation processes.
Provide first-level support to internal users who need to access data.
Provide 24x7 on-call support as part of the roster.
Other Duties as Assigned.
About Team & Role
The Service Operations team is responsible for identifying and resolving the root causes of data incidents, ensuring the prevention of recurrence, and diagnosing issues related to each event within the DataX company. You will collaborate closely with cross-functional teams, including the Data Engineering team, to ensure effective incident management.