top of page


Senior IT Service Management Specialist






About Us

Do you want to be part of Thailand banking transformation? Data is the core of the new financial services era, and we are open for the opportunity to be part to drive this change at the core. 

SCB DATAx is a new venture of the Siam Commercial Bank (SCB) holdings, a leading financial services and digital services holdings in Thailand and ASEAN. 

As part of the transformation of SCB into a group of product and technology companies, under the SCBx brand, SCB DATAx is the technology company to centralize data and provide AI and data science services and products to the group.  

With a leading-edge cloud native data & AI platform, our vision is to support the group to providing everyone in our region with the opportunity to prosper. 

We work on forward-thinking challenges of centralizing, analyzing and sharing information. We collaborate with companies and experts in many different domains, embrace diversity and all that while having a good laugh and joy in work.

Discover job openings on our career page. To apply, email with the role's title as the subject, attach your CV, and specify your contact information. We're eager to learn more about you.

 I acknowledge that I have read and agreed to DataX's Terms and Conditions and Privacy Notice



Preferred Qualifications

  • ITIL certification or knowledge of IT service management best practices. 

  • Proficient in MS Office Suite and ticketing systems. Know how to use ServiceNow Tool. 


  • Bachelor's degree in Computer Science, Information Technology, or a related field. 

  • Proven experience in incident and problem management within a data platform environment. 

  • Strong understanding of data platform and AI technologies, including databases, data pipelines, and analytics tools relevant to banking operations 

  • Experience with root cause analysis techniques and incident post-mortems. 

  • Excellent problem-solving skills and the ability to remain calm under pressure and in fast-paced environments. 

  • Effective communication skills with the ability to convey technical information to both technical and non-technical stakeholders. 


Major Incident Management  

  • Develop, implement, and continuously improve major incident management processes aligned with ITIL 4 practices. 

  • Lead the Major Incident Management team during critical incidents impacting clients. 

  • Establish clear decision-making frameworks for prioritizing and escalating major incidents. 

  • Coordinate with technical teams, data scientists, and related representatives to diagnose and resolve major incidents effectively. 

  • Manage communication with stakeholders during major incidents, ensuring clear and timely updates. 

  • Conduct post-incident reviews to identify root causes, implement corrective actions, and prevent future occurrences. 

Problem Management

  • Identify recurring incidents and potential problems that could impact clients. 

  • Lead the investigation and analysis of problems to identify root causes. 

  • Develop and implement solutions to prevent problems and reduce incident recurrence. 

  • Maintain a problem knowledge base to capture learnings and best practices. 

  • Work with stakeholders across the organization to implement solutions and prevent problems. 

  • Contribute to the continuous improvement of service management processes. 


About Team & Role

This role will act as Major incident Manager and Problem manager who responsible for leading the response to major incidents and managing the problem management lifecycle for a data and AI platform/product. You will be a critical part of ensuring service continuity and minimizing the impact of disruptions on our clients' business operations. 

bottom of page