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IT Service Management Tool Specialist






About Us

Do you want to be part of Thailand banking transformation? Data is the core of the new financial services era, and we are open for the opportunity to be part to drive this change at the core.

SCB DATAx is a new venture of the Siam Commercial Bank (SCB) holdings, a leading financial services and digital services holdings in Thailand and ASEAN.

As part of the transformation of SCB into a group of product and technology companies, under the SCBx brand, SCB DATAx is the technology company to centralize data and provide AI and data science services and products to the group.

With a leading-edge cloud native data & AI platform, our vision is to support the group to providing everyone in our region with the opportunity to prosper.

We work on forward-thinking challenges of centralizing, analyzing and sharing information. We collaborate with companies and experts in many different domains, embrace diversity and all that while having a good laugh and joy in work.

Discover job openings on our career page. To apply, email with the role's title as the subject, attach your CV, and specify your contact information. We're eager to learn more about you.

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Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) or other relevant certifications.

  • PagerDuty Certified Practitioner or similar certification.


  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

  • Proven experience as a ServiceNow Administrator and Developer, with a deep understanding of the ServiceNow platform.

  • Experience with PagerDuty administration and development.

  • Strong knowledge of IT service management processes and frameworks (e.g., ITIL).

  • Proficiency in scripting and programming languages such as JavaScript, Python, or PowerShell.

  • Experience with APIs and integrations.

  • Excellent English communication and collaboration skills, be able to work with internal and external stakeholders, translate technical concepts to non-technical stakeholders, and clearly communicate design solutions.

  • Excellent problem-solving skills and the ability to troubleshoot complex issues.

  • Ability to work independently and manage multiple tasks simultaneously.


  • ServiceNow Administration and Development:

o  Manage the day-to-day administration, configuration, and maintenance of the ServiceNow platform.

o  Design and implement ServiceNow modules, workflows, forms, scripts, and business rules.

o  Perform system upgrades and patches, ensuring minimal disruption to services.

o  Develop and maintain custom applications and integrations within ServiceNow.

o  Provide technical support and troubleshooting for ServiceNow-related issues.

o  Collaborate with internal and business stakeholders to gather requirements and implement solutions that enhance service delivery.

o  Create and maintain technical documentation, including process diagrams, design specifications, and user guides.


  • PagerDuty Administration and Development:

o  Oversee the administration and configuration of the PagerDuty platform.

o  Set up and manage on-call schedules, escalation policies, and notification rules.

o  Integrate PagerDuty with other ITSM and monitoring tools to streamline incident response and management.

o  Develop custom integrations and automation scripts to enhance the functionality of PagerDuty.

o  Monitor and optimize PagerDuty performance and usage to ensure efficient incident management.

o  Provide training and support to users on PagerDuty features and best practices.

  • General Responsibilities:

o  Ensure the security, reliability, and performance of the ServiceNow and PagerDuty platforms.

o  Monitor system health and performance, identifying and resolving issues proactively.

o  Stay current with platform updates, new features, and best practices to continuously improve our ITSM tools.

o  Collaborate with cross-functional teams to ensure seamless integration of ITSM tools with other systems and processes.

o  Perform other duties as assigned, which may include assisting with special tasks/projects

About Team & Role

The IT Service Management (ITSM) Tool Specialist will be responsible for the administration, configuration, and development of our ServiceNow and PagerDuty platforms. The candidate will have a strong background in IT service management, coupled with technical expertise in both ServiceNow and PagerDuty. This role requires a proactive individual who can manage, optimize, and enhance these tools to support our operations and service delivery processes.

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